 Providing L1/L2 support to our global clients 24x7.

 Monitoring and Analysing data flow into the live system.

 Troubleshooting issues in Servers/Virtual Machines and making sure the

availability of data.

 Software deployment, configuration and update when required.

 Handling customer technical support cases and resolving client issues within

SLA through Ticketing system/Email/Call.

 Identify & escalate issues to appropriate team based on client specification.

 Quickly identify problems, form solutions, and execute step-by-step

troubleshooting procedures.

 Document issues and procedures in knowledge base.

 Maintain detailed records of reported issues, escalations and resolved issues.

 Follow troubleshooting procedures to resolve the reported issue to help both

clients and end users have an uninterrupted operation.

 Communicate clearly and effectively with end users, colleagues, and

management to quickly resolve issues and ensure customer satisfaction.

 Maintain detailed records of daily interactions with customers, reported issues,

and completed solutions along with any further actions required of management.

 Follow standard processes and procedures.

·        Graduate with minimum 3+ years’ experience in technical support (Preferably Computer science graduate)

·        Strong communication skills and ability to remain calm and professional in all circumstances.

·        Excellent written and verbal communication skills.

·        Basic system and application troubleshooting knowledge is a must.

·        Hands on experience in Jira or any Ticketing system.

·        Experience in handling virtual machines and servers remotely.

·        Experience in application support & software deployment.

·        Basic knowledge in MS office is mandatory.

·        Exposure to machine learning, Azure environment, data monitoring, SQL scripting will be an added advantage.

·        Candidates from Oil and Gas industry preferred.

·        Multi-tasking capabilities, effective listening and understanding.